The IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.

Key Responsibilities
- Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
- Ensure services are delivered within agreed SLAs and budgets.
- Managing Cross functional services & Processes
- Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
- Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
- Foster a culture of collaboration, accountability, and continuous learning.
- Monitor and resolve escalated incidents, ensuring mínimal disruption to business operations.




- Conduct root cause analysis and implement corrective actions to prevent future issues.
- Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
- Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
- Drive digital transformation initiatives, and the adoption of emerging technologies.
- Ensure IT infrastructure complies with regulatory requirements and industry best practices.
- Implement and maintain robust security measures to protect organizational data and systems.
- Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc

Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Certification (preferred).
- Additional certifications (e.g., CCNA,, MCSA, VMWar

📌 Sdm (Pune)
🏢 Zensar Technologies
📍 Pune