About HealthRecon Connect

HealthRecon Connect (HRC) is a healthcare technology and RCM company delivering cutting-edge, AI-driven solutions to improve healthcare revenue cycle performance and efficiency.

About the Role

We are looking for a Pre-Sales & Account Management Consultant to drive product adoption and customer growth. The role combines pre-sales, product demonstrations, account management, and value realization, supporting US healthcare customers remotely from India

Key Responsibilities
- Lead engaging product demonstrations tailored to customer needs, workflows, and pain points.
- Partner with Sales and Product teams on discovery, solution positioning, proposals, RFPs, and POCs.
- Manage assigned customer accounts and build strong post-sale relationships.
- Track customer health, product adoption, KPIs, and value realization/ROI.
- Conduct regular QBRs and customer success reviews, communicating outcomes and business value.
- Identify upsell and expansion opportunities in collaboration with Sales and Product teams.




- Proactively identify customer risks and support retention and satisfaction.
- Collaborate with Product, Engineering, and Implementation teams to share customer insights and support smooth handovers.

Key Requirements
- 3+ years of experience in Account Management, Customer Success, Pre-Sales, or Solution Consulting.
- Prior experience or strong exposure to Healthcare RCM workflows such as Denials, AR, Payments, Eligibility, or Coding.
- Proven experience presenting and demonstrating software/technology solutions to technical and non-technical audiences.
- Strong communication, presentation, consultative selling, and stakeholder management skills.
- Ability to clearly communicate KPIs, business value, outcomes, and ROI to customers.
- Experience working with healthcare providers, billing companies, or HealthTech/SaaS products is preferred.
- Familiarity with CRM and customer success tools/metrics, such as Salesforce or equivalent.
- Ability t

📌 Pre-Sales & Account Management Consultant (Vapi)
🏢 HealthRecon Connect
📍 Vapi