Job DescriptionJob Summary We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments. Key Responsibilities Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues. Manage device build, imaging, deployment, configuration, collection, and replacement activities. Support and maintain laptops, desktops, printers, scanners, and other IT peripherals . Manage meeting room technology , including displays, video conferencing systems, audio systems, and related equipment. Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance. Maintain IT asset and inventory records , including asset issuance, return, tracking, reconciliation, and disposal.



Provide working-level administration and troubleshooting support for Windows and Linux environments . Support Microsoft 365 and collaboration platforms , including user administration and troubleshooting. Handle incident and problem management , ensuring timely resolution and appropriate escalation. Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics . Provide basic support for Identity & Access Management (IAM) , user access, permissions, and authentication-related issues. Support basic LAN/VLAN networking , connectivity troubleshooting, and coordination with network teams. Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems . Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities. Maintain appropriate IT documentation, SOPs, asset records, and

📌 Senior Associate IT Infrastructure (Surat)
🏢 Concept Medical
📍 Surat