Associate, Client Services:
- Hyderabad, India
- Customer Success & Support Group
- 326445

About the Role:
Grade Level (for internal use):
07

About the role

In this role, you will become an expert across all supported financial products—including iLEVEL, QVal, and the iLEVEL Investor Portal—and serve as a key point of contact for client inquiries. You will provide exceptional client service, troubleshoot complex issues, and collaborate with cross-functional teams to deliver timely and effective solutions.

Key Responsibilities-
- Troubleshoot client-reported issues efficiently, escalate as appropriate, and work with internal teams to document and resolve problems.- Maintain detailed documentation of all client interactions (both written and verbal) in the internal CRM system.
- Collaborate regularly with senior managers and work closely with colleagues across business lines and global regions.

What We’re Looking For

Core Qualifications
- Robust ability to learn new technologies and financial products quickly.




- Flexibility to work in US hours/shifts.6:30 PM IST to 3:30 AM IST
- Bachelor’s degree required; Master’s degree preferred (BTech/MBA).
- Strong written and verbal communication skills.
- Ability to work comfortably with complex concepts and challenging issues.
- Knowledge of finance, valuations, and comfort working under pressure while maintaining momentum.
- 1 to 3 years of client-facing experience (preferred but not required).Additional Preferred Qualifications
- Exposure to or knowledge of REST APIs.
- Strong Excel skills and a solid understanding of financial markets and securities.

About S&P; Global Market Intelligence
- At S&P; Global Market Intelligence, a division of S&P; Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conv

📌 Associate, Client Services (Hyderabad)
🏢 S&P Global
📍 Hyderabad