Job Summary:
Key Responsibilities:
- Greet customers warmly at counter and drive-thru with a positive attitude
- Take accurate food and beverage orders using POS system
- Handle cash, card, and digital payments efficiently
- Ensure quick service and maintain drive-thru speed standards
- Upsell menu items, combos, and promotions to increase sales
- Coordinate with kitchen team to ensure order accuracy and timely delivery
- Maintain cleanliness and hygiene of front counter and service areas
- Handle customer queries and resolve basic complaints professionally
- Follow company SOPs, food safety, and service standards
Requirements:
- 1-3 years of experience in QSR / Quick Food
- Experience handling high-volume orders and rush hours
- Basic knowledge of POS systems and billing
- Good communication skills (Hindi & basic English)
- Friendly, presentable, and team-oriented personality
- Ability to work in fast-paced, high-pressure environment
- Flexibility to work in shifts, weekends, and holidays
Preferred Skills:
- Drive-thru experience (highly preferred)
- Strong upselling and customer engagement skills
- Knowledge of Indian street food / QSR menu items
What We Offer:
- Competitive salary
- Growth opportunities within expanding QSR brand
- Training and development programs
- Staff meals and employee benefit