Summary: The prime focus of this role will be ensuring delivery of excellent customer service through prompt
and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
and promote customer loyalty.

Key Performance Areas:Reporting to the Customer Service Manager, the Customer Service Representative need to be able to answer
product questions and suggest information about other products. Process orders, prepare correspondences,
monitor and liaise with external logistic teams on inbound goods and fulfill customer inquiries to ensure customer
satisfaction.

Essential Duties and Responsibilities:
- Act as first point of customer contact for general inquiries such as order intake, pricing, products,

scheduling etc.
- Immediately enter all customer orders into ERP and confirm orders to customers with terms, pricing and

accurate delivery schedules
- Maintain accurate shipping/logistics details on all orders and continually update customers as needed
- Ensure that allocated product is shipped
- Maintain invoicing routines, consignments,



and be a part of the collections process
- Accept and document all returns/claims and follow up with the customer as needed
- Document all issues in the Internal quality system
- Set up and maintain items and customers in ERP
- Act as liaison between customer, external sales force and company production and supply facilities.
- Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints
- Work with manufacturing to improve sales forecasts, availability and to ensure on-time shipments via

scheduling, prioritization of processes, etc.
- Interface with freight couriers and freight forwarders

Qualifications: To perform this job successfully, an individual must have valuable interpersonal skills and be able to

communicate at various levels and a willingness to learn and work in a growing team.

Education and/or Work Experience:
- 4 - 6 years B2B custome

📌 Customer Service Representative (Maharashtra)
🏢 Hyperion Materials & Technologies
📍 Maharashtra