Key Responsibilities
- Manage lead maturing and follow-up calls to convert prospects into customers.
- Maintain accurate customer relationship management (CRM) data and call records.
- Make Outbound callsto potential clients
- Receive inbound calls and provide prompt support and information to customers.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with the sales and operations teams for smooth service delivery.
- Perform back-office duties including data entry, documentation, and report generation.
- Ensure timely communication and maintain a professional tone with every interaction.
- Work towards achieving individual and team performance targets.
Required Skills:
- Minimum 1 year of experience in telecalling, customer service, CRM, or back-office operations.
- Excellent communication skills in Bengali, Hindi and English (knowledge of other languages is an advantage).
- Solid coordination, follow-up, and documentation skills.
- Confident, disciplined, and goal-oriented.
Pay: ₹10,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Ballygunge, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is Your Current CTC?
Education:
- Bachelor's (required)
Experience:
- Tele Sales: 1 year (required)
Language:
- Hindi (required)
- English (required)
- Bengali (required)