Introduction
At Headstart, we aim to empower education institutions to drive enrollments and enhance student relationship management. We have developed a comprehensive and cutting-edge platform that combines industry leaders' expertise with years of education and technology experience. Our end-to-end platform will revolutionise educational institutions' operations, equipping them with the necessary tools and resources to thrive in an ever-evolving landscape. What sets us apart is our deep understanding of the challenges faced by educational institutions. We recognise the complexities of enrollment management and the importance of establishing strong relationships with students.

In this role, you will be the primary point of contact for our clients, ensuring they have a seamless experience with our CRM platform. You will be responsible for communicating with clients, coordinating with our technical team, and maintaining an efficient internal workflow.

Responsibilities
-Serve as the primary point of contact for assigned clients (universities, colleges, institutes).




-Manage end-to-end client lifecycle including onboarding, training, and ongoing support.
-Understand client requirements and ensure effective utilization of the CRM platform.
-Coordinate with internal teams (product, tech, support) to resolve client issues in a timely manner.
-Conduct regular follow-ups and review meetings to ensure client satisfaction and retention.
-Assist clients in configuring workflows, reports, and automation within the CRM.
-Provide product demonstrations and training sessions to client teams.
-Track client feedback and share insights with the product team for improvements.
-Ensure timely delivery of services and adherence to SLAs.
-Identify upselling or cross-selling opportunities where relevant.

Job Requirement
-1-3 years of experience in client servicing, account management, or customer success.
-Robust communication and interpersonal skills.
-Ability to understand technical pr

📌 Client Service Executive (Noida)
🏢 Growth Track InfoTech
📍 Noida