Position: Customer Success Associate

Location: Bangalore

Working Days: Monday to Friday

Experience Required:
Client: B2B Saas based company for freight sales

Role Overview:
We’re looking for a Customer Success Associate who thrives in post-sales execution, structured onboarding, and customer adoption.

In this role, you will support and own customer accounts post-sale—working closely with Solutioning, Sales, Product, and Support teams to ensure customers successfully onboard, adopt the platform, and realize value early.

This role is ideal for someone who enjoys hands-on execution, customer interaction, and learning how complex operational ERP’s is delivered, while developing into a full ownership Customer Success role over time.

Key Responsibilities:
- Post-Sales Coordination: Support smooth handover from Sales and coordinate internal teams to deliver successful customer onboarding and go-live.
- Implementation Oversight: Act as the central point of coordination between Solutioning, Product, and Support teams to ensure timely and effective implementations.




- Client Onboarding & Enablement: Support role-based onboarding and show-and-tell sessions to help customers understand and use the platform effectively.
- Product Adoption & Early Value: Drive early adoption by encouraging active usage and helping customers realize value soon after go-live.
- Hypercare Ownership: Serve as the primary point of contact during the post go-live Hypercare phase, ensuring quick issue resolution and stability.
- Relationship Management & Feedback: Build solid client relationships, capture feedback, and collaborate cross-functionally to continuously improve the customer experience.

Desired Qualifications:
- 2-3 years of experience in Customer Success, Customer Onboarding, Implementation, Technical Support, or similar B2B SaaS roles.
- Strong communication and Project Management skills and comfort working with customers.
- Organized, detail-oriented, and comfortable managing multi

📌 Customer Success Associate (Bengaluru)
🏢 PinnacleU
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