Helpdesk Team Member - Team Member Services
Band: BPO2 (Specialist)
Location: Bangalore - Think Campus
Shift Timing: US Shift, Night Shift
Role Purpose
The Helpdesk Team Member provides first‑level HR support to employees, ensuring timely resolution of queries and adherence to service standards.
Key Responsibilities
- Respond to employee queries related to HR policies, perks, and TM services
- Manage tickets through the HR helpdesk system and meet SLA targets
- Support I‑9 processing and employee data updates
- Escalate complex issues in line with defined procedures