Role Overview:
"Student Academic Metor - Marathi"

"Marathi Speaking is Mandatory"

The Central Student Experience Mentor is responsible for managing the student experience

for a specific zone from the Bangalore Head Office. They support Primary Mentors at centers

across India, ensuring smooth processes and positive outcomes through data-driven actions.

While they don't interact directly with students regularly, they act as a Secondary Mentor to

resolve student concerns and keep engagement consistent. If a Primary Mentor is on leave, the

Central Mentor steps in to take over mentorship duties and ensure uninterrupted support.

Key Responsibilities:
1. Student Experience Management:
○ Oversee and manage the student experience centrally for the assigned zone

through regular collaboration with Primary Mentors.

○ Monitor and enhance key metrics, including NPS, Mentor Ratings, and timely

ticket resolution rates.

2. Secondary Mentorship:
○ Serve as a Secondary Mentor to assigned students, ensuring seamless support

and issue resolution.





○ Take on the responsibilities of a Primary Mentor during periods of absence or

long leaves to maintain continuity and prevent disruptions in the student

experience.

3. Collaboration with Primary Mentors:
○ Act as the central point of contact & buddies for Primary Mentors, providing

guidance, process support, and ensuring alignment with organizational goals.

○ Facilitate smooth communication and coordination between mentors, parents,

and students when required.

4. Issue Resolution and Student Support:
○ Ensure timely and effective resolution of student queries, escalations, and

concerns by collaborating with cross-functional teams.

○ Proactively track tickets and feedback to identify trends, address gaps, and

ensure high service quality.

5. Emergency Coverage:
○ Step in as the student’s primary point of contact during mentor absences to

ensure there are no interruptions in their experience.

Key Metrics for Success:
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📌 Student Academic Mentor (HSR Layout)
🏢 Vedantu Innovations
📍 HSR Layout