Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.
- Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.
- Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve

Customer & Client Relations
- Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.
- Problem-Solving & Escalations: Handle customer escalations and complex service issues, providing timely and effective solutions.
- Feedback & Improvement:



Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.

Service Operations & Quality
- Policy & Procedure Development: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.
- Metric Monitoring & Reporting: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.
- Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Service Manager (Rajahmundry)
🏢 MCV MOTOCORP
📍 Rajahmundry