Job Description
About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.
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nWebsite - https://www.soulsensei.in/
nInstagram - instagram.com/yoursoulsensei
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nWorking model: Onsite
nDays: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.
nTimings: 10:00am - 6:00pm
nBudget: up to 45k (depending on the experience)
nExperience: 2-5 years
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nAbout the Role: We are looking for a compassionate and articulate Customer Service Representative who will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints.



This role is ideal for someone who enjoys helping people, has strong communication skills, and can manage both users and facilitators with grace and clarity.
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nKey Responsibilities:
nLive Session Hosting & Moderation:
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- Confidently host and moderate live sessions, opening and closing with warmth and professionalism.n
- Support facilitators by addressing participant queries during sessions.n
- Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).n
- Troubleshoot minor tech issues and ensure a smooth session experience.n
- Maintain a calm and skilled on-camera presence throughout.n

nCustomer Support & Relationship Management:
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- Act as the first point of contact for user queries via email, WhatsApp, and phone calls.n
- Respond to concerns empathetically and follow up to ensure resolution.n
- Maintain session feedback logs and communication history.n
- Coordinate with the inter

📌 Customer Service Representative (Mumbai)
🏢 SoulSensei
📍 Mumbai