Job Description

nShift timings: Rotational night shifts
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nWe will count on you to:
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nNetwork, Security & Infrastructure L1 Support
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- Responsible for the operation of 24/7 global voice and data network. Identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.n
- Tracks network usage capacity in both incident and planning situations. Utilizes network capacity planning tools to identify trends that impact business performance.n
- Responsible for network optimization activities involving identifying opportunities to reduce outage events, MTTR, and improve overall performance.n
- Develop work processes to identify operational practices and standards.n
- Provides supervisory tasks and direct job guidance to others as directed by manager.n
- Directs project level activities that focus on high-value improvement to network operational state and/or improve NOC efficiency.n
- Provide continuous and consistent management reporting on the status of issues,



actions, and resolutionsn
- Manage severity 1 incident calls and report to appropriate management and teamsn
- Provide technical support for all systems and applications hosted in the Global Cloud Operations, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Securityn
- Maintain patching compliance to avoid risks of system outages or compromised datan
- Communicate ideas and information effectively via oral and written communication to globally diverse audiencesn
- Assist with operational and infrastructure related projects related to server, network and cyber initiativesn
- Monitor assigned incident queues and change queues in ITSM system,n
- Monitor ticketing queues for regular turnover up-dates on a daily basisn
- Review incidents, changes and requests for updating and escalationn
- Adapt and adj

📌 Senior Network Operations Analyst (Gurugram)
🏢 Marsh
📍 Gurugram