Senior Manager / Associate Vice President – Customer Experience

Open Positions – Delhi & Mumbai

About Futurisk :

With over 21 years of experience, we deliver reliable and client-focused risk solutions to corporates across India. Backed by strong industry relationships and deep expertise in general insurance and employee advantages, we design practical, value-driven solutions tailored to business needs. We focus on long-term partnerships, consistent service quality, and sustainable growth, offering a stable and professional environment where individuals can take ownership and grow with us.

Key Responsibilities
- Manage end-to end customer experience for assigned corporate clients, leading the helpdesk team in delivering efficient servicing of GMC, GPA,



and GTL policies, claims support, and timely resolution of employee queries.
- Foster strong relationships with client HR teams, insurers, TPAs, and key stakeholders, driving regular service reviews and strategic recommendations to strengthen client engagement and satisfaction.
- Ensure timely resolution of employee queries and deliver high levels of customer satisfaction.
- Lead client renewals and retention initiatives using claims, utilization, and service performance insights.
- Identify opportunities for

📌 Associate Vice President (Mumbai)
🏢 Futurisk Insurance Broking Co.
📍 Mumbai