Job Description:

We are looking for a Technical Support Executive to provide technical support for our contact center, dialer, and VoIP solutions. The ideal candidate should have basic Linux knowledge, good troubleshooting skills, and strong communication abilities. VoIP/SIP knowledge is preferred.

Key Responsibilities:

- Provide technical support through calls, email, chat, and tickets.
- Troubleshoot basic Linux/server-related issues.
- Monitor systems and analyze logs for troubleshooting.
- Troubleshoot basic VoIP issues such as SIP registration, call failure, audio issues, and call drops.
- Assist with dialer and customer configurations.
- Escalate complex issues to the technical/engineering team.
- Maintain support tickets and troubleshooting documentation.




- Provide explicit and professional customer assistance.

Required Skills:

- Basic knowledge of Linux (Ubuntu/CentOS) and common commands.
- Basic troubleshooting and problem-solving skills.
- Good communication and customer-handling skills.
- Basic networking knowledge (IP, ports, DNS).
- Willingness to learn and work in a technical support environment.

Preferred Skills:

- Basic knowledge of VoIP/SIP.
- Familiarity with Asterisk, FreeSWITCH, or similar dialers.
- Understanding of SIP, RTP, codecs, NAT, latency, and jitter.
- Experience supporting BPO/contact center environments.

📌 Technical Support Executive (Kolkata)
🏢 Beltalk Technologies
📍 Kolkata