Customer Care Executive

Job Type: Full time
Department: Customer Support / Operations
Experience: Freshers & Experienced Candidates
Shift: Rotational shifts / As per business requirement

Job Summary

We are looking for Customer Care Executives to handle customer queries, provide appropriate resolutions, and ensure a positive customer experience.

Key Responsibilities

- Handle customer calls, emails, or chats professionally.
- Understand customer concerns and provide accurate solutions.
- Resolve customer queries within the defined turnaround time.
- Maintain a high level of customer satisfaction.
- Follow company processes, policies, and quality standards.
- Accurately record customer interactions and update relevant systems.
- Escalate complex issues to the appropriate team when required.
- Meet defined performance,



quality, and productivity targets.

Requirements

- Good verbal and written communication skills.
- Customer-oriented approach with good interpersonal skills.
- Basic computer knowledge and ability to work on multiple systems.
- Ability to handle customers professionally and patiently.
- Willingness to work in rotational shifts, including weekends if required.
- Freshers can apply; relevant customer service/BPO experience will be an advantage.

Key Skills

- Customer Service
- Communication Skills
- Problem Solving
- Active Listening
- Basic Computer Knowledge
- Teamwork
- Time Management

📌 Customer Care Executive (Kolkata)
🏢 CogentHub
📍 Kolkata