About the Prospect

A rapid-scaling tech startup operating in the SaaS and enterprise plugin ecosystem, we build and scale mission-critical tools that integrate with global platforms like Shopify, WordPress, and Zapier. Our operations team ensures seamless delivery, compliance, and scalability of our cloud-native plugins for 50K+ active users—balancing automation, human oversight, and customer delight at every touchpoint.

Role & Responsibilities
Own end-to-end plugin operational workflows: deployment, monitoring, incident response, and post-mortem documentation.
Collaborate with engineering to triage plugin bugs, replicate edge cases, and escalate with transparent reproduction steps.
Track and report on SLA compliance, uptime metrics, and customer-impacting incidents using internal dashboards.
Manage vendor coordination for third-party integrations, API rate limits, and compliance documentation (GDPR, SOC2).
Streamline internal SOPs for plugin certification cycles, version rollouts,



and rollback protocols.
Support customer success with technical escalation routing and internal knowledge-base updates for common failure modes.

Skills & Qualifications

Must-Have
Jira
Confluence
Slack
GitHub
Zendesk
Shopify API
Postman
Basic SQL

Preferred
Experience with WordPress plugin ecosystems
Familiarity with CI/CD pipelines (GitHub Actions, Jenkins)
Knowledge of AWS CloudWatch or Datadog

Benefits & Culture Highlights
Work in a high-impact, low-bureaucracy environment where your initiative directly shapes product outcomes.
Hybrid flexibility (in office required 3 days/week) with free gourmet meals, ergonomic desks, and wellness stipends.
Quarterly hackathons and “Plugin Ops Guild” peer learning sessions to upskill across engineering and SRE domains.

📌 Operations Executive Chennai
🏢 MERAS Plugins Private
📍 Chennai