Support Ticket Resolution: Resolve a minimum of 60 support tickets per day.

Maintain an average resolution time of less than 5 hours.

Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).

Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day).

Ensure the accuracy of 99% of data entered for admission formalities.
Registration Formalities: Complete all registration formalities as per SOP within the required timelines.

Ensure the accuracy of 99% of data entered for registration formalities.
Team Training and Assessment: Conduct team assessments three times a month.





Allocate work and solve doubts as per company SOP.

Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently.

Assist subordinates in achieving their Key Result Areas (KRA).

Benefits Competitive Salary and Perks
Graduation and/or Post Graduation
Fresher
● Someone who has solid communication skills and can persevere interested in speaking to, counseling, and guiding students.

● An understanding of how a skilled course works would be an added advantage.

Required Skill Profession

Other General

📌 Support Intern Bengaluru
🏢 Arivu Educational Consultants
📍 Bengaluru