Key Responsibilities:

Act as the first point of contact for users facing technical issues.

Monitor log and manage tickets

Provide basic troubleshooting for software applications and system-related issues.

Follow standard operating procedures (SOPs) for issue resolution and escalation.

Escalate unresolved issues to L2/L3 support teams as needed.

Collaborate with internal teams to improve support processes and user experience.

Maintain detailed documentation of issues troubleshooting steps and solutions.

Assist with basic system administration tasks such as user account management and access provisioning.

Participate in training sessions and knowledge-sharing initiatives.

Task to perform

Account Lockout

Active Directory User Group Request

Adobe Systems Adobe XD CC for Enterprise

Anaconda Inc. Anaconda Business

Application access





Authentication Issue

Beyond Compare 4 Standard

Contractor Extension

Data share access

Data storage

Display

Docker Business

Email Distribution List Request

Enterprise DevOps Platform Tools Request

FIN - Purchasing

Finance & HR Access Management Requests

GitHub

JetBrains

Microsoft Power Automate Premium

Network access

Recent Software Catalog Item Request

Okta Operations Request

Oracle ERP

Oracle FCCS

Other

PC Accessories

Privileged Access Request

Share / Folder Permissions Request

Shared Mailbox and Calendar Request

Visual Studio Skilled Subscription with GitHub Enterprise

WinZip support

📌 Support Engineer Hyderabad
🏢 TekPioneers - A TekGence
📍 Hyderabad