BrainyBuzz Digital is looking for an energetic, creative, and people-oriented Learner Success Counsellor & HR Executive who can manage learner counselling and engagement, support HR activities, create social media content/reels, and assist with business operations and events when required.

This is a multi-functional role suited for someone who enjoys interacting with people, is comfortable in front of a camera, can create engaging content, and is willing to take ownership of different responsibilities in a growing organization.

Key Responsibilities

Learner Success & Counselling

- Handle learner enquiries through calls, WhatsApp, email, and other channels.
- Counsel prospective learners about training programs, certifications, and career pathways.
- Follow up with leads and support admission conversions.
- Coordinate learner onboarding, batches, schedules, trainers, LMS access, assessments, and certifications.
- Maintain learner records, follow-up data, and reports.
- Build relationships with learners and ensure a positive experience throughout their learning journey.

HR & People Operations

- Assist with recruitment, resume screening, interview coordination, and candidate follow-ups.
- Coordinate employee/intern onboarding and documentation.
- Maintain attendance, leave, employee records, and basic HR documentation.
- Assist in preparing offer letters, internship letters, HR communication, and employee engagement activities.
- Coordinate with different teams and support day-to-day administrative requirements.

Social Media & Content Creation

- Create and shoot Instagram Reels, short videos, stories, and other social media content.
- Be comfortable appearing in front of the camera when required.
- Assist with basic product/course photography and video creation.
- Coordinate with the marketing team for content ideas and campaigns.
- Support content creation for BrainyBuzz Digital, LearnSphere, and associated brands/businesses when required.
- Track social media trends and suggest relevant content ideas.

Exhibitions,



Events & Business Support

- Participate in exhibitions, events, training programs, promotional activities, and client interactions when required.
- Support exhibition activities for associated businesses such as Noori by Nikita (NBN), including customer interaction, product presentation, content creation, stall coordination, and lead collection.
- Assist management with operational or coordination activities across business verticals when required.
- Be willing to travel locally/outstation for exhibitions or company events when necessary.

Required Skills

- Strong verbal and written communication skills.
- Confident personality with good interpersonal skills.
- Comfortable with camera-facing content and making reels/videos.
- Basic understanding of Instagram and social media platforms.
- Positive counselling, follow-up, and coordination abilities.
- Basic knowledge of MS Office/Google Workspace.
- Ability to multitask and work across different responsibilities.
- Willingness to participate in exhibitions and events.
- Responsible, organized, creative, and proactive approach to work.

Preferred Qualifications

- Graduate in any discipline.
- Experience in counselling, HR, customer success, social media, education, retail, or EdTech is preferred.
- Freshers with excellent communication skills, confidence, creativity, and willingness to learn may also apply.

Ideal Candidate We are looking for someone who does not want to be restricted to a conventional desk-based HR role. The ideal candidate should be equally comfortable **counselling a learner, coordinating an interview, creating a reel, interacting with customers at an exhibition, and supporting the team wherever required.

The role provides exposure to EdTech, SaaS, digital marketing, social media, HR, customer engagement, and business operations , making it suitable for someone looking to develop a broad professional skill set.** Skills: business operations,hr administration,human resource development,operations,content creation,platforms,communication,skills,learners,human resource planning,training,customer,recruitment

📌 Learner Success Counsellor & HR Executive Work from office (Ghaziabad)
🏢 BrainyBuzz Digital
📍 Ghaziabad