:

Network Engineer / Network Lead (L2+ Managed Services)

Location

Malad / Goregaon, Mumbai

Experience Required

8+ Years

Immediate Joiners Only

Work Mode

Work From Office (5 Days a Week)

About the Role

We are seeking an experienced Network Engineer / Network Lead (L2+) to manage and support enterprise network infrastructure across multi-site environments. The role involves providing advanced network operations support, incident management, troubleshooting, monitoring, change implementation, stakeholder coordination, and governance activities for LAN, WAN, WLAN, Security, SD-WAN, and Cloud connectivity environments.

The ideal candidate should possess strong hands-on expertise in routing, switching, wireless, network security, enterprise troubleshooting, network monitoring, and ITSM-driven service delivery.

Key Responsibilities

Network Operations & Support

- Provide L2/L2+ operational support for Enterprise LAN, WAN, WLAN, Internet, VPN, Firewall, Proxy, Load Balancers, DNS/DHCP, Routing, Switching, and Remote Access environments.
- Manage network incidents from identification through resolution while ensuring SLA compliance.
- Act as an escalation point for Service Desk, NOC, and Operations teams.
- Perform advanced troubleshooting of:
- Routing and Switching issues
- Latency and Packet Loss issues
- Bandwidth congestion
- Link flapping
- Internet and WAN connectivity issues
- Wireless and VPN connectivity issues

Network Configuration & Administration

- Configure and troubleshoot:
- VLANs
- Trunking
- STP/RSTP
- EtherChannel
- Routing Protocols (OSPF, BGP)
- IP Addressing
- DHCP
- DNS
- NAT
- ACLs
- Support MPLS, SD-WAN, Leased Lines, Internet Circuits, Broadband, and Data Center connectivity.

Security & Firewall Management

- Manage and troubleshoot Firewall, VPN, and Security-related connectivity issues.




- Support Firewall rule implementation and validation.
- Troubleshoot:
- IPSec VPN
- SSL VPN
- NAT
- ACLs
- Access Control issues
- Ensure compliance with security policies and organizational standards.

Wireless Infrastructure Support

- Support enterprise Wireless LAN deployments and operations.
- Troubleshoot:
- Access Points
- Wireless Controllers
- WLAN Authentication
- Roaming Issues
- Coverage & Performance Issues
- Coordinate Wi-Fi deployment and site implementation activities.

Monitoring & Performance Management

- Monitor network health using enterprise monitoring tools.
- Analyze:
- Bandwidth utilization
- Interface performance
- Device health
- Availability metrics
- Capacity trends
- Proactively identify performance bottlenecks and recommend improvements.

Change & Incident Management

- Execute network changes following ITIL processes.
- Prepare:
- Method of Procedure (MOP)
- Risk Assessment
- Rollback Plans
- Validation Reports
- Participate in major incident management and post-incident reviews.
- Perform RCA (Root Cause Analysis) for recurring incidents.

Documentation & Governance

- Maintain:
- Network Diagrams
- IP Address Records
- Device Inventory
- SOPs
- Troubleshooting Guides
- Configuration Backups
- Prepare operational reports and management dashboards.
- Participate in service review and governance meetings.

Technical Requirements

Networking Technologies

- Solid understanding of:
- TCP/IP
- VLAN
- STP / RSTP
- OSPF




- BGP
- QoS
- DHCP
- DNS
- NAT
- ACL
- SNMP
- Syslog
- VPN Technologies

Routing & Switching

- Hands-on experience with enterprise routing and switching environments.
- Strong troubleshooting skills in LAN/WAN technologies.

Wireless Technologies

- Experience managing enterprise WLAN solutions.
- Understanding of wireless authentication and controller-based environments.

Security Technologies

- Experience with:
- Fortinet
- Palo Alto
- Check Point
- Cisco Security Solutions
- Zscaler

Monitoring & Management Tools

- Hands-on experience with:
- SolarWinds
- PRTG
- Zabbix
- Network Monitoring Platforms
- Configuration Backup Tools

Load Balancing & SD-WAN (Preferred)

- Experience with:
- F5 Load Balancers
- SD-WAN Solutions
- Cloud Connectivity

Required Skills

- Strong troubleshooting and analytical skills.
- Excellent incident and problem management capabilities.
- Experience in stakeholder and vendor coordination.
- Ability to work independently in high-pressure environments.
- Excellent communication and documentation skills.
- Knowledge of ITIL processes and service management best practices.
- Ability to handle multiple tasks and priorities simultaneously.

Preferred Experience

- Multi-site enterprise network support.
- Data Center and Cloud connectivity management.
- ISP and Carrier coordination.
- Network transformation and migration projects.
- Managed Services environment experience.
- Service Delivery and Operations Governance exposure.

Educational Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
- Relevant certifications such as:
- CCNA / CCNP
- Fortinet NSE
- Palo Alto Certifications
- Aruba Certifications
- ITIL Foundation (Preferred)

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