Supporting Experience on Cisco contact center CVP application solutions & 3rd party integration.

- Basic Scripting for call flow change or Holiday request.
- Should have knowledge in Database interaction process by using Java applications • Basic knowledge in SQL DB procedure and Oracle DB concepts.
- Knowledge and use of CVP application and integration experience with other Tools • Basic knowledge in dynamic Java application concepts.
- Valuable knowledge in Cisco Call studio application.
- Have clear understanding on Telecom infrastructure • Should be ready to work in 24/7 business support environment • Should be having 4-7 years of experience on Cisco Voice platform.




- Should be having work experience onCVP/Call Studio/Java application platforms • Should have strong verbal & written communication skills • Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
- Performs Root Cause Analysis & Track and update key performance metrics • Act as a point of contact for all service delivery issues/ pending work/ escalations • Provide team support and process improvements through individual contributions • Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
- Perform change management in accordance with change management procedures • Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs • Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

📌 Lead Cisco CVP Engineer (Kurukshetra)
🏢 Servion Global Solutions
📍 Kurukshetra