We are looking for a proactive, customer-focused, and results-driven International Relationship Manager (Retention) to manage relationships with our existing learners, ensure timely payment collections, drive renewals, and deliver an exceptional customer experience across international markets. The ideal candidate will build long-term relationships with students, identify potential churn risks, resolve customer concerns, and work closely with internal teams to maximize retention and customer satisfaction. If you enjoy engaging with customers, grow with a fast-growing global EdTech organization.

Key Responsibilities solving problems, and creating lasting relationships, this is an excellent opportunity to

● Manage relationships with existing international students and ensure an exceptional post-enrollment experience.

● Proactively engage with students through calls, emails, and other communication channels to maintain long-term relationships.

● Ensure timely payment collections by following up on pending dues and resolving payment-related concerns professionally.

● Identify potential churn risks and implement effective retention strategies to improve student engagement and loyalty.

● Handle customer objections, cancellation requests, refund queries, and escalations with empathy and professionalism.

● Encourage course renewals, upgrades, and continued participation in Connect2Learn's learning programs.

● Maintain accurate records of customer interactions, payment updates, follow-ups, and retention activities using CRM systems.

● Collaborate with Sales, Operations, Academic, and Student Success teams to resolve customer issues and ensure a seamless learning experience.

● Monitor customer feedback, identify improvement opportunities, and while delivering outstanding service. Eligibility Criteria recommend initiatives to enhance customer satisfaction and retention.

● Achieve monthly retention, collection, renewal, and customer satisfaction targets Preferred Qualifications.

Requirements





● 6 months to 2 years of experience in Customer Retention, Relationship Management, Customer Success, International Sales, or Account Management.

● Prior experience in the EdTech, Education, BPO, or Service industry is highly preferred.

● Experience handling international customers, especially in the USA market, will be an added advantage.

● Hands-on experience with CRM software and customer relationship management tools is preferred.

● Proven ability to improve customer retention, collections, and overall customer satisfaction.

Mandatory Requirements.

● Bachelor's degree in any discipline.

● Excellent verbal and written English communication skills.

● Strong relationship-building, negotiation, and objection-handling abilities.

● Customer-centric mindset with excellent problem-solving skills. professionally.

● Ability to manage payment collections and difficult customer conversations.

● Self-motivated with strong organizational and follow-up skills.

● Comfortable working in a fast-paced startup environment during the USA Night Shift.

● Positive attitude, ownership mindset, and commitment to delivering an outstanding customer experience.

This opportunity is ideal for candidates who

● Are passionate about education, sales, and helping students achieve their academic and career goals.

● Enjoy interacting with people, understanding their aspirations, and providing personalized learning solutions.

● Thrive in a target-driven, rapid-paced, and dynamic work environment.

● Possess excellent communication, counselling, negotiation, and interpersonal skills.

● Take ownership of their targets and consistently strive to achieve and exceed performance goals.

● Have a proactive mindset with the confidence to handle objections and convert enquiries into successful enrollments.

● Are eager to learn, grow, and build a long-term career in International Academic Counselling and EdTech Sales.

● Want to make a meaningful impact by guiding learners toward the right educational opportunities while contributing to the growth of a rapidly expanding global EdTech organization.

📌 International customer relationship manager (Kolkata)
🏢 Connect2Learn
📍 Kolkata