About the RolePKM is looking for an Inside Sales Executive – Freight Forwarding to manage incoming business enquiries and convert them into confirmed shipments.

This is not a lead-generation or cold-calling role.

You will work on enquiries received from Indian importers, exporters and overseas freight-forwarding agents, including JC Trans, with responsibility for understanding the requirement, preparing a competitive quotation, following up with the customer/agent and closing the business.

Key Responsibilities

- Handle incoming enquiries received through email, WhatsApp, phone and other channels.
- Understand customer/agent requirements for import and export shipments.
- Obtain and coordinate freight rates and other applicable charges internally.
- Prepare accurate and competitive quotations quickly.
- Send quotations to customers/agents through email or WhatsApp.
- Follow up systematically on every quotation until it is won, lost or put on hold.




- Speak with customers/agents to understand their feedback, objections and competitive rates.
- Coordinate internally to revise quotations or work out commercial solutions where required.
- Maintain a proper record of enquiries, quotations, follow-ups and conversion status.
- Identify repeat and upcoming business opportunities from existing customers and agents.
- Coordinate with the operations team after confirmation of business for a smooth handover.
- Escalate significant or high-value opportunities to management when required.

This Role Is NOT About
- Cold calling
- Finding new leads
- Door-to-door sales
- Field sales
- Digital marketing
- Social media marketing

Qualifications

- Bachelor's degree or equivalent
- 2+ years' previous sales experience in freight forwarding industry.
- Experience with CRM systems

📌 Inside Sales Executive – Freight Forwarding (Ahmedabad)
🏢 Premji Kanji Masani Private
📍 Ahmedabad