Company Description Dorset Industries Private Limited is a well-established manufacturer of architectural hardware and high-security locking solutions with over 28 years of industry experience. The company blends contemporary design with advanced technology across a wide range of products, including door hardware, digital locks, glass hardware, and kitchen fittings. Dorset invests heavily in automation and emerging technologies, supported by a dedicated research unit with multiple R&D; cells.

This focus on innovation helps the company respond to evolving technology trends and changing customer needs, offering team members exposure to modern products and processes.

Role Description The Inside Sales CRM role at Dorset Industries Private Limited is a full-time, on-site position based in Gurugram. The role involves managing and tracking customer interactions through CRM tools, conducting inside sales activities, and coordinating with the sales team to convert leads into opportunities. Day-to-day responsibilities include lead generation, follow-ups via phone and email, updating and maintaining accurate CRM records, and supporting the sales pipeline with timely information.

The role also requires responding to customer inquiries, ensuring high levels of customer satisfaction, and collaborating with internal teams to resolve issues and enhance service quality.



The individual will be expected to meet performance targets, prepare basic sales reports, and contribute to continuous improvement in sales processes.

Qualifications

- Candidates should possess strong Inside Sales and Lead Generation skills, with experience in handling inbound and outbound sales activities.
- Candidates should possess excellent Communication and Customer Service skills to engage professionally with prospects and customers.
- Candidates should possess a focus on Customer Satisfaction, with the ability to build long-term relationships and manage customer expectations.
- Candidates should possess proficiency in CRM software and basic MS Office tools, with strong data entry and record-keeping abilities.
- Candidates should possess robust organizational and time-management skills, with the ability to handle multiple tasks in a fast-paced environment.
- Candidates should possess a bachelor’s degree in business, marketing, or a related field, or equivalent practical experience in sales or customer support.
- Candidates should possess the ability to work collaboratively with cross-functional teams and be comfortable with on-site work in Gurugram.
- Prior experience in hardware, building materials, or related industries will be considered an advantage.

📌 Inside sales CRM (Gurugram)
🏢 Dorset Industries Private
📍 Gurugram