Company Description Envision Overseas Education Consultants supports students in realizing their ambitions of studying at leading international universities. The team provides personalized guidance aligned with individual academic and career goals, backed by a strong global network across multiple countries and hundreds of courses.

With proven expertise and a record of successful admissions worldwide, Envision offers end-to-end support that includes counseling, application assistance, visa support, and pre-departure preparation. The organization focuses on simplifying the overseas education process and creating a supportive, student-centered experience for learners and their families.

Role Description The Information Technology Support Team Lead is a full-time, on-site role based in Mumbai. This role is responsible for leading the IT support team, coordinating daily technical support activities, and ensuring timely resolution of hardware, software, and network issues for internal users.

The team lead will oversee incident and request management, prioritize and assign tickets, monitor service levels, and ensure adherence to IT service management processes. The role includes mentoring and training team members, documenting procedures, maintaining accurate records, and collaborating with other departments and vendors to improve system reliability and user experience.



The individual will also identify opportunities for process improvement, support small IT projects, and help maintain a secure and stable technology environment.

Qualifications

- Strong technical expertise in Information Technology and Technical Support, with hands-on experience in common enterprise systems and tools.
- Proficiency in Troubleshooting across hardware, software, and network environments, with a methodical approach to diagnosing and resolving issues.
- Solid background in Customer Service, with the ability to communicate clearly, manage expectations, and provide user-focused support.
- Experience with IT Service Management practices, including ticketing systems, incident management, and basic change management.
- Prior experience leading or supervising an IT support team, including task delegation and performance feedback.
- Solid organizational and time-management skills, with the ability to prioritize and handle multiple requests in a fast-paced environment.
- Good verbal and written communication skills and the ability to collaborate effectively with cross-functional teams.
- Relevant degree or diploma in Information Technology, Computer Science, or a related field; certifications such as ITIL, CompTIA A+, or similar are an advantage.

📌 Information Technology Support Team Lead (Mumbai)
🏢 Envision
📍 Mumbai