Company Description NeoHive Solutions Pvt Ltd is a trusted IT training and development partner, specializing in BMC Helix Innovation Studio, Business Workflows, Discovery, QuickBooks, and Mendix low-code development. Guided by the motto “Driving Innovation, Delivering Excellence,” the company supports enterprises and professionals with tailored training, consulting, and development services.

NeoHive focuses on bridging the gap between technology and business through scalable, innovative, and future-ready solutions. Team members collaborate with clients across diverse industries, helping them enhance their IT capabilities and optimize business workflows.

— BMC Helix ITSM & HelixGPT ConsultantPosition

BMC Helix ITSM & HelixGPT Consultant

Experience

3+ Years

Location

Delhi | Pune | Bangalore | Hyderabad | Mumbai

Immediate joiners / candidates with short notice period preferred.

Role Overview

We are looking for an experienced BMC Helix ITSM Consultant with strong hands-on experience in BMC Helix ITSM and exposure to HelixGPT / AI capabilities . The candidate will be responsible for supporting implementation, configuration, customization, enhancement and ongoing service management activities across BMC Helix environments.

The ideal candidate should have strong practical knowledge of ITSM processes and the ability to work with business and technical teams to deliver scalable service management solutions.

Key Responsibilities

- Configure and customize BMC Helix ITSM modules based on business requirements.
- Work on core ITSM processes including Incident, Problem, Change,



Request and Knowledge Management .
- Configure forms, fields, workflows, approvals, notifications and business rules.
- Analyze business requirements and translate them into BMC Helix solutions.
- Support enhancements, troubleshooting and production issues across BMC Helix ITSM.
- Work on integrations using REST APIs, web services and enterprise systems .
- Participate in testing, deployment, documentation and knowledge transfer.
- Support configuration and use cases related to BMC HelixGPT / AI-assisted capabilities .
- Assist with knowledge and service-management use cases involving AI and automation.
- Collaborate with architects, developers, functional consultants and customer stakeholders.
- Provide technical support during implementation and post-production activities.

Required Skills
- 3+ years of hands-on experience with BMC Helix ITSM / BMC Remedy ITSM.
- Strong understanding of ITSM processes and ITIL concepts.
- Experience with one or more of:
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Knowledge Management
- Asset / CMDB-related processes
- Hands-on experience with BMC Helix configuration and customization .




- Understanding of workflows, approvals, rules, notifications and forms.
- Experience with REST APIs / integrations .
- Knowledge of BMC HelixGPT or related BMC AI capabilities.
- Robust troubleshooting and analytical skills.
- Good communication and stakeholder-management skills.

Good to Have
- Experience with BMC Helix Digital Workplace.
- Experience with BMC Helix Innovation Studio / Business Workflows.
- Experience with CMDB / Asset Management.
- Exposure to BMC Helix upgrades or migrations.
- Experience with enterprise integrations and third-party applications.
- ITIL certification or relevant BMC certifications.

Candidate Profile We are looking for candidates who:
- Have strong hands-on BMC Helix ITSM experience.
- Can work independently with limited supervision.
- Are comfortable working in client-facing delivery environments.
- Can join within a short notice period.
- Are willing to work from the required client location where applicable.

Engagement Employment / Contract Model: C2C / C2H subject to requirement and candidate eligibility.

Compensation

Target candidate expectation: ₹7–8 LPA, depending on experience, technical fit and location.

Screening Focus

Candidates will be evaluated primarily on:

1. BMC Helix ITSM hands-on experience
2. ITSM process knowledge
3. Configuration/customization experience
4. Integration/API exposure
5. HelixGPT / AI exposure
6. Notice period / availability
7. Communication and client-facing capability

📌 Information Technology Service Management Consultant (Ghaziabad)
🏢 NeoHive Solutions
📍 Ghaziabad