- Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

- Effective Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

- Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

- Tool Utilization: Utilize software, databases, scripts, and tools appropriately.

- Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

- Policy Adherence: Adhere to all company policies and procedures.

We Are Looking For Candidates Who Possess

- Excellent Verbal and Written Communication Skills: Strong ability to communicate effectively in both spoken and written forms.

- Hindi Proficiency: Fluency in Hindi is mandatory.

- Sympathetic Approach & Multitasking Ability

- Voice Process Experience: Preferable experience in voice process roles.

- Shift Flexibility: Willingness to work in rotational shifts.

Skills: customer,customer service,communication,active listening

📌 Inbound Customer Service (Bengaluru)
🏢 The UrbanIndia
📍 Bengaluru