Role & responsibilities
Owner & Partner Management
- Manage the assigned portfolio of property owners and prevent churn by proactively resolving partner issues.
Revenue & Occupancy
- Generate revenue by ensuring rooms are available for sale and driving occupancy through booking conversions.
Customer & Guest Experience
- Ensure positive customer and guest experience across the cluster, with a special focus on properties that are performing poorly.
Collections
- Ensure timely collection of outstanding payments from portfolio clients.
Issue Resolution
- Resolve issues between property owners, customers, and internal stakeholders.
Market Insights
- Regularly share feedback on market conditions, trends, competition, pricing, and other factors affecting business on the ground.
📌 Hotel Operations Manager (Hyderabad)
🏢 OYO
📍 Hyderabad