Job DescriptionINTERNATIONAL VOICE / NON VOICE is must

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- Excellent Communication with International Voice Support experience.
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- Hands on experience in Mobility related Application & Desktop/General system related issues
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- Valuable experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
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- In-depth experience knowledge on MS office/O365
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- Experience in Telecom will be added advantage.
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nRoles & Responsibilities.

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- To maintain high efficiency in handling escalated calls from L1 team.
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- To resolve tickets within agreed SLA of ticket volume and time
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- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
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- To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
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- To update worklogs and follow shift for escalation process and process compliance
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- Handling all the queuesefficiently and work towards case closure.
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📌 Hiring: Service Desk Analyst (Faridabad)
🏢 HCLTech
📍 Faridabad