Job DescriptionRole: Networking SI

NLocation: Pune/Bangalore/Chennai

NExperience: 6-12 Years

NMust-Have

nRole & Responsibilities: -

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- Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
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- Monitor infrastructure
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- Identify problems and errors
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- Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
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- Report and escalate issues to 3rd party vendors if necessary.
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- Network L1 Eng to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
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- Provide telephonic support to clients when required and update the relevant systems as per standard process
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- Perform the necessary hand over procedures in cases where shift work is required.
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- Must have good process knowledge about Incident Management Change & Vendor engagement process
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- To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and postproduction issues.
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- To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution
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nTechnical Requirement: -

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- Monitoring Tool Exp (Mandate)- Spectrum, Solar Winds, HP NNMi etc
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- Strong knowledge Switching & Routing / LAN, WAN internet and intranet network troubleshooting.
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- Hands-on experience with monitoring, network diagnostic and network analytics tools
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- Good networking protocols and standards such as TCP/IP, OSI, UDP, Layer2(VLANS, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP) WAN technologies (IPsec, VPNs, MPLS, Qos)
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- Troubleshoot various issues like Link down, packet drops, Link flapping ect
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- Knowledge of redundant protocols HSRP, VRRP and GLBP.
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- L2 Security: MAC, ACL, Port Security, VLAN, VTP, STP, RSTP. Knowledge on working with wireless LAN Controller's, Cisco Meraki, Cisco AP'S, Standalone AP'S.
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- Implement and manage effectiveness of Incident, Service Request, Change management processes for the service area
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nGood-to-Have

nCCNA /CCNP Certification is a must

NRole descriptions / Expectations from the Role

N1 Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.

NMonitor infrastructure

N2 Monitor infrastructure

N3 Report and escalate issues to 3rd party vendors if necessary.

N4 Network L1 Engineer to be responsible for producing Health check and other reports that are necessary for the correct operation of processes

N5 Perform the necessary hand over procedures in cases where shift work is required.

N6 Must have positive process knowledge about Incident Management Change & Vendor engagement process

📌 Hiring: Networking Si (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru