Job DescriptionHello,

NGreetings from ZettaMine Labs Pvt Ltd!!

NWe are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

NJob Role: Application Support Engineer – L2/L3

NLocation: Bangalore

NNotice Period: Immediate / 15 Days

NExperience: 8-10 Years

NRelevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, ServiceNow/ITSM, and 24x7 production environments.

NMandatory:

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- Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management
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- Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing
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- Application/Production Support experience in a 24x7 workplace
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- Root Cause Analysis (RCA), Log Analysis & Incident Resolution
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- ServiceNow or other ITSM Tool experience
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- Excellent stakeholder communication skills
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nGood-to-Have:

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- Cloud Platform Knowledge – Azure and/or AWS
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- Excel Automation, VBA Macros, Pivot Tables & Reporting
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- API and Application Integration understanding
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- Batch Scheduling / Job Monitoring Tools
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- Exposure to People, SGDIR, or IGG applications
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- Application Monitoring Tools experience
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nKey Responsibilities:

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- Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment.
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- Manage incidents, problems, changes, and service requests in accordance with ITIL processes.
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- Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.
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- Conduct Root Cause Analysis (RCA) for recurring and critical production issues.
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- Perform detailed application and log analysis to identify and resolve incidents.
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- Monitor application health, performance, and production environments to ensure application stability.
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- Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools.
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- Work extensively with ServiceNow/ITSM tools for incident, problem, change, and service request management.
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- Troubleshoot APIs, application integrations, and batch jobs.
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- Monitor scheduled jobs and batch processes and take appropriate corrective actions.
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- Work with Azure/AWS cloud platforms for application support and troubleshooting.
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- Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution.
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- Engage with business and technical stakeholders and provide timely updates on production incidents.
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- Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports.
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- Participate in 24x7 production support, on-call, and incident management activities.
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nWho Can Apply?

nStrong experience in L2/L3 Application or Production Support.

NStrong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.

NAdvanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries.





NExperience working in a 24x7 production support environment.

NStrong experience in RCA,log analysis, troubleshooting, and incident resolution.

NHands-on experience with ServiceNow or other ITSM tools.

NGood understanding of application monitoring and production support processes.

NExperience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred.

NUnderstanding of APIs andapplication integrations.

NExperience with batch scheduling and job monitoring tools is an advantage.

NExposure to People, SGDIR, or IGG applications is an added advantage.

NKnowledge of Azure and/orAWS is preferred.

NStrong communication and stakeholder management skills.

NAbility to troubleshoot critical production issues and work effectively under pressure.

NCandidate Details:

NPlease share the following details along with your updated resume: [email protected]

NFull Name:

NContact Number:

NCurrent Location:

NTotal Experience:

NRelevant Experience in Application Support:

NL2/L3 Production Support Experience:

NITIL Process Experience:

NAdvanced SQL Experience:

NIncident Management Experience:

NProblem Management Experience:

NChange Management Experience:

NRCA & Log Analysis Experience:

NServiceNow / ITSM Experience:

N24x7 Production Support Experience:

NApplication Monitoring Experience:

NAPI / Application Integration Experience:

NBatch Scheduling / Job Monitoring Experience:

NAzure / AWS Experience:

NExcel / VBA / Pivot TableExperience:

NPeople / SGDIR / IGG Application Experience:

NCurrent Company:

NNotice Period:

NCurrent CTC:

NExpected CTC:

NWe look forward to connecting with you!!

NThanks and Regards,

nTAG Team

📌 Hiring:f2a) Sse - Application Production Support (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru