About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

- Enabling 250,000+ Businesses with WhatsApp Engagement & Marketing
- 800 Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Role You'll own everything that happens after a customer signs up.

The mission is clear: get every customer onboarded fast, trained on the platform, and actively using the features they paid for then keep them using those features until they've achieved real success. If a customer goes quiet after onboarding, that's a problem you chase down. That's the heart of this role.

This is a build-and-scale role. You'll lead a large team, design the systems that make onboarding fast and repeatable, and set a culture that's genuinely obsessed with customers winning - not just tickets closed.

What You'll Own

Get customers live and getting value

- Own the full onboarding journey - every customer onboarded within our TAT




- Ensure customers are trained and start using the features they signed up for
- Track platform usage across the first 2 months and proactively reach out the moment usage drops after onboarding
- Stay with customers until they "graduate" - consistently deriving real value from AiSensy

Build a high-performance team

- Hire, lead, and scale an operations team that lives and breathes customer success
- Bring in strong people and grow them into a team that operates at scale

Build the machine

- Design scalable systems to track every customer's onboarding journey
- Define and own the KPIs and metrics for the operations team
- Use data to eliminate bottlenecks, tighten TAT, and drive activation up and to the right

What We're Looking For

- At least 8+ years in operations
- Hands-on experience running a team of 50+ people
- A proven track record of building high-performance teams and scalable systems from the ground up
- Obsessed with customer outcomes, not vanity metrics
- Strong with data - you set KPIs and run the function on them
- SaaS / B2B tech / high-volume customer operations experience is a strong plus
- A builder's mindset - you move rapid and turn messy problems into clean systems

Why Join Us

- Own a mission-critical function at one of India's fastest-growing, profitable SaaS companies
- Directly move the needle for SMB business of India
- Work closely with the founders and shape how we scale

📌 Head of Operations (Gurugram)
🏢 AiSensy
📍 Gurugram