The Opportunity

Greaves Electric Mobility is looking for a seasoned After Sales Leader to build, scale, and institutionalize a high-performance after-sales ecosystem across its growing Electric Mobility portfolio.

This is a strategic business leadership mandate, with direct influence on customer experience, vehicle reliability, dealer profitability, service network productivity, warranty cost, spare-parts availability, and overall lifecycle economics of our products.

We are looking for a leader who can go beyond traditional service operations; someone who can build an intelligent, data-led, customer-centric, and commercially sustainable After Sales organisation for a rapidly scaling EV business.

The mandate spans Service Operations, Dealer Service Network, Technical Support, Warranty, Spares, Field Quality, Customer Experience, Service Training, Digital Service Enablement and After-Sales Business Performance across 2W and 3W.

Key Responsibilities

Service & Network

- Define and execute the After-Sales strategy across 2W and 3W.
- Build and scale the service network in line with vehicle parc and business growth.
- Drive service capacity, workshop productivity, bay utilisation and technician productivity.
- Establish dealer service standards, scorecards and governance mechanisms.
- Improve TAT, First-Time-Fix and repeat repair performance.

Warranty
- Own the end-to-end warranty ecosystem.
- Drive warranty claim governance, failure analysis and cost reduction.
- Identify warranty leakage and recurring failure patterns.
- Partner with Quality, Engineering and suppliers on corrective actions.

EV Technical Operations
- Build technical support and escalation mechanisms for EV products.
- Drive diagnosis and resolution of battery, BMS, motor, controller, charger, electrical, software and connected-vehicle issues.




- Establish structured technical escalation and field-support processes.

Field Quality
- Create a closed-loop feedback mechanism between customers, dealers, service, quality and engineering.
- Analyse field failures, repeat repairs and emerging product issues.
- Drive RCA, containment and corrective actions.

Spare Parts
- Own service-parts availability and planning in partnership with Supply Chain.
- Improve fill rate, critical-part availability and dealer inventory productivity.
- Optimise service-parts inventory, logistics and stock-outs.

Customer Experience
- Drive NPS, CSAT, complaint resolution and vehicle uptime.
- Establish strong governance for escalated and repeat customer complaints.
- Build a proactive rather than reactive customer-service culture.

Digital & Analytics
- Build data-led dashboards for service, warranty, parts, dealer performance and customer experience.
- Leverage connected-vehicle and field data for predictive issue identification.
- Institutionalise KPI-based After Sales reviews.

Commercial & P&L;
- Drive cost-to-serve, warranty economics and service profitability.
- Improve dealer service economics and productivity.
- Balance customer experience, service quality and operating efficiency.

What We Are Looking For

- 18+ years of experience in After Sales / Service / Automotive / Mobility.
- Strong experience managing dealer/service networks.
- Experience across 2W, 3W, passenger vehicle or commercial vehicle ecosystems.
- Robust understanding of warranty, service operations and spare parts.
- Proven experience in field quality and technical escalation.
- Strong commercial and analytical orientation.
- Experience managing large teams and external dealer/service ecosystems.
- Strong stakeholder management across Product, Engineering, Quality, Supply Chain and Sales.
- EV experience is strongly preferred, particularly Electric 2W/3W.

📌 Head of After-Sales & Service (Bengaluru)
🏢 Greaves Electric Mobility
📍 Bengaluru