Fulltime Bangalore, Onsite

The Role

This role was built for people who have worked in guest-facing roles at luxury or five-star hotels, four-star properties, or luxury resorts (front desk, guest relations, concierge, or similar).

But beyond the background, it is built for a specific kind of person. Someone who genuinely lights up when they help another person solve a problem. Someone who does not just hear a complaint, they feel it.

When a guest is stressed or frustrated, something in you wants to make it right, not because it is your job, but because leaving someone in that state does not sit well with you. You carry conversations home sometimes. You remember the guest who was struggling and wonder if they are okay.

You find meaning in the small moments, a thank you, a problem resolved, someone who called in upset and left feeling heard. If none of this sounds familiar, this role will feel hollow. If all of it does, keep reading.

If your background is primarily in BPO, call centres, or generic customer support, this is likely not the right fit. We are sharing this upfront to save your time and ours.

About MyYogaTeacher

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga teachers from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

- 240,000+ customers across the US, Canada, Europe, Australia, Singapore, UAE, and more
- 360,000+ five-star reviews, 95% session satisfaction rate
- 200+ highly qualified teachers on the platform
- Headquartered in California, operations based in Bangalore

We believe the best customer support feels like a luxury concierge experience — anticipating needs, understanding each customer's unique journey, and making every interaction feel personal.

What You'll Own

Deliver Journey-Informed Support

Handle inbound support across chat and email for both students and yoga teachers — but never on autopilot. Every interaction begins with reviewing the full profile: why a student joined, their wellness goals, practice history, teacher relationship, membership details, and past conversations. For teachers, that means understanding their tenure on the platform, their ratings, their class history, and any past issues before engaging.

- Respond with context, not assumptions — the way a good concierge greets a returning guest, not the way a call center rep reads from a script.
- Resolve issues with ownership — your first instinct is to fix the problem, not pass it on.
- Escalate only when genuinely needed, and when you do, hand over full context so nothing gets lost.

Proactive Outreach & Churn Prevention

- Identify students who may be quietly disengaging — dropping class frequency, gaps in bookings, sudden silence — and reach out before they drift away.
- Create moments of genuine care: a well-timed check-in, a thoughtful follow-up, a proactive solution to a problem the student hasn't raised yet.
- Actively gather feedback from students and teachers — don't wait for complaints to find you.

Quality & Contribution

- Maintain a consistently high bar in every interaction — tone, accuracy, follow-through.
- Flag patterns you notice: a recurring issue, a student trend, a process that keeps breaking. You're not just resolving tickets; you're feeding intelligence back into the team.
- Contribute to FAQs, process guides, and knowledge base updates as you encounter new edge cases.
- As the team grows, help onboard and guide newer team members — sharing what you've learned about how we work and what great support looks like here.

What a Typical Day Looks Like

Your shift starts with a scan of the queue. You spot a student who wrote in twice this week and pull up her profile before reading the message.



She joined eight months ago to manage anxiety, practices three times a week, and had a session disruption two weeks ago that was resolved. Now she's asking about pausing her membership. Because you already know her journey, you don't send a generic pause link. You respond like someone who actually knows her.

Later in your shift, a teacher writes in about a scheduling conflict. Before responding, you check his profile — four years on the platform, consistently strong ratings, one prior complaint resolved six months ago. The context shapes how you engage: with respect, with specifics, not with a templated reply.

Between tickets, you notice a student who practiced five times a week until a month ago and has since gone quiet. No complaint, no message — just silence. You reach out proactively, not with a sales pitch, but with genuine care.

Before you log off, you flag a pattern to your lead — four students in the past week mentioned the same confusion about membership renewals. You've already drafted a suggested update to the FAQ.

Qualifications

- You've worked in a guest-facing role at a hotel, resort, or travel brand — as a front desk associate, guest relations executive, concierge, or similar. That experience is your core qualification for this role.
- 1–3 years of experience in customer-facing work, with at least some of it in a structured hospitality or service environment.
- You understand before you respond — you'd never jump to a solution without first knowing what the person actually needs.
- You write in polished, professional English — warm and clear, with the kind of tone and grammar that reflects well on the brand in every interaction. You'll be communicating with customers across the US, UK, Australia, Europe, and the UAE, and the standard they expect is high.
- You take ownership — when something isn't right, you stay with it until it's resolved.
- You notice things others miss — a tone that's slightly off, a follow-up that wasn't sent, a pattern in the complaints coming in this week.
- You're comfortable working independently and can manage your own time without needing someone to check in on you.
- You're comfortable with technology and quick to learn new tools — full training provided on Zendesk, Chat, and CMS systems.

Shift Structure & Work Setup

This is an in-office role based in Bangalore. A laptop will be provided.

We operate 24/7 to serve customers across Australia, the Middle East, Europe, and the US, which means we run multiple fixed shifts. You'll be assigned to one shift based on team needs, and you're welcome to indicate your preference during the hiring process. One fixed weekly off.

If you've worked hotel shifts — early mornings, late nights, rotating schedules — you already know how to own a shift and hand over cleanly. This is the same discipline, with a fixed schedule.

What We Offer

- Laptop provided.
- Fixed shift with one weekly off — predictable schedule.
- Full tool training provided — no prior tech experience needed.
- Health and wellness benefits.
- A team that values ownership and service instinct over rigid process.
- A mission you can actually feel — every student and teacher you support is on a real wellness journey.

Our Culture at MyYogaTeacher

- Empathy & Respect: We nurture a people-first environment where everyone is heard, valued, and supported. Mutual respect and empathy drive our communication and decisions.
- Ownership & Accountability: We empower individuals to take initiative, make decisions, and own their work.



You'll thrive here if you're self-driven and believe in delivering impact with integrity.
- Continuous Learning: We foster a growth mindset and encourage constant learning, upskilling, and open knowledge sharing. Mistakes are seen as stepping stones, not setbacks.
- Collaboration & Transparency: We believe in working together, not in silos. Our flat hierarchy ensures transparency, open conversations, and fast decision-making.
- Well-being & Balance: As a wellness-centered brand, we walk the talk — promoting a healthy work-life balance, versatile work policies, and wellness benefits to support our team's physical and mental health.

About us

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Yoga and fitness teachers from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

- - Over 200,000 happy customers.
- Over 230,000 5 star reviews.
- Over 150 Highly qualified teachers on the platform.
- 95% of sessions are being completed with 5-star rating.

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness teaching worldwide. To learn more about us, visit About Us.

Our mission Improve physical and mental well being of the entire planet.

Our commitments to each other - Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers.

E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.

- Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other.
- Respect for the each other: We respect each other as individuals. This means:
- Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential.
- Autonomy: Respect everybody's opinions and their ability to make decisions.
- Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow.
- Affirmation: We affirm positives in each person.
- Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources.
- Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance.
- Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing quick is far better. Failure to learn is the biggest negative outcome.
- Understanding the value of time: We are focussed on moving fast as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.

If you share our values and our enthusiasm for empowering the world, we'd love to review your application!

Ready to apply?

If you feel like you have the skills and if you feel inspired by our big mission, we would love to review your application.

📌 Guest Experience Specialist (Bengaluru)
🏢 MyYogaTeacher
📍 Bengaluru