Company Description The Fern Residency, Vijayapura is a member of The Fern Hotels and Resorts and is managed by Concept Hospitality Pvt. Ltd. It is recognized as one of the leading hotels in Vijayapura, offering 67 well-appointed rooms designed for comfort and convenience.

The property features Ajwa, a multicuisine restaurant, along with two banquet halls suitable for events and celebrations, and a board room for business meetings. Team members work in a professional, guest-focused environment with opportunities to contribute to high service standards and operational excellence.

Role Description The Front Office Supervisor is a full-time, in office role based at The Fern Residency in Vijayapura. This role oversees daily front office operations, including reception activities, guest check-in and check-out, and ensuring a welcoming lobby environment.

The Front Office

Supervisor coordinates reservations, manages room allocations, and supports billing and payment processes, while monitoring front desk staff performance and scheduling. The role also handles guest inquiries and concerns, supports customer service initiatives,



and collaborates with other departments to maintain smooth hotel operations and consistent service quality.

Qualifications

- Strong supervisory skills, including team leadership, shift management, and performance monitoring.
- Hands-on experience with receptionist duties and front desk operations such as check-in, check-out, and guest registration.
- Proven customer service skills, with the ability to handle guest inquiries, resolve issues, and maintain a professional demeanor.
- Experience managing reservations, room assignments, and coordination with booking systems.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
- Prior experience in hotel front office or hospitality operations is preferred.
- Familiarity with hotel property management systems and basic computer skills.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Diploma or degree in Hospitality Management or a related field is an advantage.

📌 Front Office Supervisor (Vijayapura)
🏢 The Fern Residency, Vijayapura
📍 Vijayapura