- Oversee daily front desk operations, guest services, and administrative staff.

- Ensure smooth workflow, high-quality customer service, and an exceptional guest experience.

- Oversee daily front desk operations, check-in/check-out processes, and incoming calls or visitor receptions.

- Manage mail distribution, package deliveries, office supplies inventory, and equipment maintenance.

- Train, supervise, and evaluate front desk associates, receptionists, and administrative staff.

- Create shift schedules and assign duties to ensure continuous operational coverage.

- Respond to guest inquiries, special requests, and high-priority concerns promptly and professionally.

- Handle escalation procedures to resolve customer complaints effectively.

- Liaise with housekeeping, facilities, security, and administrative teams to coordinate logistics.

- Track office operational expenses, manage room/booking systems, and maintain accurate front desk logs.

- Bachelor’s degree in Business Administration, Hospitality Management,



or a related field.

- 6- 8 years of experience in front desk, hospitality, or office management roles in 4* or 5 * Property.

- Strong leadership, communication, multitasking, and problem-solving abilities.

- Proficiency in MS Office Suite and specialized management software (PMS, reservation, or visitor management systems). Knowledge of ezee absolute is a plus

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement

- Versatile schedule

- Food provided

- Health insurance

- Internet reimbursement

- Leave encashment

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Ability to commute/relocate

- Kondotti, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience

- Front desk: 6 years (Required)

Work Location: In person

📌 Front Office Manager (Kondotty)
🏢 Kowju Airport Hotel Calicut
📍 Kondotty