Welcome and greet guests professionally. Handle check-in and check-out procedures. Manage room reservations, cancellations and modifications. Answer telephone calls, WhatsApp messages, emails and online enquiries.

Coordinate with housekeeping and other hotel departments for room status and guest requirements. Maintain guest records, booking details and daily reports. Prepare daily occupancy, booking, revenue and collection reports in MS Excel .

Handle cash/card/UPI payments and maintain basic front-office records. Follow up on pending payments and booking confirmations. Handle guest complaints and coordinate for quick resolution. Maintain proper records of check-ins, check-outs, walk-ins and cancellations.

Monitor online bookings and update room availability. The ideal candidate should be more than just a traditional receptionist — someone who can handle the front desk as well as online hotel operations, OTA bookings, Excel reports and basic digital marketing.

📌 Front Office Executive (Bengaluru)
🏢 Bs Niharika Ventures Private
📍 Bengaluru