Company Description Orchha Palace and Resorts is a luxury hospitality destination that blends modern elegance with timeless charm. Guests experience refined accommodations, impeccable service, and thoughtfully curated amenities designed for comfort and style. The property offers exquisite dining and a welcoming atmosphere that caters to both leisure and business travelers.

Team members are encouraged to deliver exceptional guest experiences and uphold high standards of professionalism and hospitality.

Role Description The Front Office Associate is a full-time, on-site position based at Orchha Palace and Resorts in Orchha. This role involves welcoming guests, managing check-in and check-out processes, and handling room allocations accurately. The associate responds to guest inquiries in person and over the phone, provides information about hotel services and local attractions, and coordinates with housekeeping and other departments to fulfill guest requests.

Daily responsibilities include maintaining a professional reception area, processing payments, updating reservation systems,



and ensuring that all interactions reflect the property’s standards of courtesy and efficiency.

Qualifications

- Candidates should possess strong Customer Service skills, with a focus on guest satisfaction and problem resolution.
- Candidates should possess Phone Etiquette and Communication skills to handle calls, inquiries, and guest interactions professionally.
- Candidates should possess Receptionist Duties and Check-in skills, including managing reservations, arrivals, departures, and basic front office administration.
- Candidates should possess basic computer literacy and familiarity with hotel management or reservation systems.
- Candidates should possess good organizational abilities, attention to detail, and the capacity to multitask in a quick-paced environment.
- Prior experience in front office, hospitality, or customer-facing roles is beneficial; fluency in English and local languages is an advantage.

📌 Front Office Associate (Orchha)
🏢 Orchha Palace and Resorts
📍 Orchha