Front Desk Executive - Aesthetic Clinic

Company: BallDerma Aesthetic Clinic

Employment Type: Full-time

Salary: ₹20,000 to ₹28,000 per month

Experience: 1 to 3 years preferred

About the Role

BallDerma Aesthetic Clinic is looking for a professional, organised and well-spoken Front Desk Executive to manage the clinic's reception and day-to-day front desk operations.

The selected candidate will be the first point of contact for patients visiting the clinic. The role requires excellent patient handling, appointment management, coordination with doctors and clinic staff, billing support and general administrative responsibilities.

We are looking for someone who is presentable, responsible and comfortable working in a professional aesthetic clinic environment.

Key Responsibilities

- Welcome patients and visitors professionally.
- Manage the clinic reception and ensure smooth front desk operations.
- Schedule, confirm, reschedule and manage patient appointments.
- Coordinate appointments with doctors, therapists and other clinic staff.
- Answer incoming calls and respond to routine patient enquiries.
- Manage clinic WhatsApp communication related to appointments and existing patients.
- Send appointment confirmations and reminders.
- Maintain proper patient registration and records.
- Coordinate patient movement and minimise unnecessary waiting time.
- Assist with billing, invoices, receipts and payment collection.
- Maintain daily appointment and billing records.
- Coordinate with the doctor and clinical team regarding patient schedules.
- Handle cancellations, rescheduling and appointment changes.




- Maintain patient confidentiality at all times.
- Keep the reception and waiting area organised and professional.
- Assist with basic clinic administration and documentation.
- Maintain records of daily clinic activities as required.
- Coordinate with vendors and service providers when instructed by management.
- Help monitor basic clinic supplies and inform management when replenishment is required.
- Address routine patient concerns professionally and escalate clinical matters to the appropriate doctor.
- Support the clinic team with day-to-day administrative requirements.

Candidate Requirements
- 1 to 3 years of experience in front desk, reception, healthcare, aesthetic clinic, dermatology clinic, dental clinic, wellness centre or hospitality preferred.
- Positive spoken English and Hindi.
- Marathi would be an advantage.
- Professional and presentable personality.
- Strong communication and interpersonal skills.
- Comfortable speaking with patients in person and over the phone.
- Valuable WhatsApp communication skills.
- Basic computer knowledge.
- Comfortable using appointment, billing or clinic management software.
- Good organisational and multitasking skills.




- Able to manage appointments and multiple patients efficiently.
- Polite, patient and customer-focused.
- Punctual, responsible and dependable.
- Comfortable working in a busy clinic environment.

Preferred Experience Previous experience in any of the following will be an advantage:
- Aesthetic clinics
- Dermatology clinics
- Skin and hair clinics
- Cosmetic clinics
- Dental clinics
- Healthcare centres
- Wellness centres
- Hospital or medical reception
- Front office administration

Key Performance Areas Performance will be evaluated based on:
- Accuracy of appointment scheduling
- Patient waiting-time management
- Patient experience at the clinic
- Front desk organisation
- Billing and payment accuracy
- Appointment confirmations and reminders
- Quality of patient communication
- Record keeping and documentation
- Coordination with doctors and clinic staff
- Overall reliability and professionalism

What We Offer
- Professional aesthetic clinic environment.
- Exposure to the skin, hair and aesthetic industry.
- Opportunity to work closely with doctors and an experienced clinic team.
- Training on BallDerma's appointment and patient management process.
- Opportunity for long-term growth based on performance.

Salary ₹20,000 to ₹28,000 per month

Final salary will depend on the candidate's previous experience, communication skills, aesthetic-clinic experience, computer knowledge and ability to independently manage front desk responsibilities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Desk Executive - Aesthetic Clinic (Malad)
🏢 Ballderma
📍 Malad