Role Overview

We are looking for a professional, pleasant, and customer-focused Front Desk / Customer Care Manager to manage the front desk, visitors, customers, and day-to-day customer-facing activities.

The ideal candidate should have excellent English communication skills, a pleasing personality, strong interpersonal skills, and the ability to multitask and manage multiple responsibilities efficiently.

Key Responsibilities

- Manage the front desk and reception area professionally and efficiently.
- Welcome and assist visitors, customers, guests, and senior stakeholders.
- Handle customer queries and ensure a positive customer experience.
- Manage incoming calls, messages, emails, and visitor appointments.
- Coordinate visitor schedules, meeting arrangements, and access requirements.
- Maintain visitor records and front-office documentation.
- Coordinate with Admin, HR, Security, and other internal teams for visitor and customer requirements.
- Ensure the reception and customer-facing areas are maintained to a high professional standard.
- Handle multiple tasks simultaneously while maintaining accuracy and professionalism.
- Address customer concerns and coordinate with relevant teams for timely resolution.
- Support meetings, events, and other activities involving customers and visitors.
- Maintain a professional and welcoming environment at the front desk.

Key Requirements

- 310 years of experience in Front Desk, Customer Care,



Guest Relations, Reception, or similar roles.
- Excellent English communication skills, both verbal and written.
- Robust hands-on experience in front desk and visitor management.
- Experience in handling customers, guests, visitors, and senior stakeholders.
- Excellent multitasking and coordination skills.
- Pleasant, confident, and presentable personality.
- Strong interpersonal and customer-service skills.
- Professional attitude with excellent grooming and etiquette.
- Ability to remain calm and organized while handling multiple requests.
- Good problem-solving and follow-up skills.
- Proficiency in MS Office and basic administrative systems will be an advantage.

Ideal Candidate The ideal candidate should be highly presentable, courteous, confident, organized, and customer-focused, with the ability to create a warm and professional first impression for every visitor and customer. Key Skills: Front Desk Management | Customer Care | Visitor Management | Guest Relations | Communication | Multitasking | Coordination | Customer Service | Professional Etiquette

Send your resume to [email protected] or whatsapp - 75501 12776

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📌 Front Desk / Customer Care Manager (Chennai)
🏢 Refex Industries
📍 Chennai