- Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.
- Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.
- Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.
- Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.
- Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.
- Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.
- Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team.
- Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures.




- Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company.
- Perform any other duties as required by the collections team.

Qualifications: 1. High school diploma or equivalent.

- Minimum of 1-2 years' experience in a collections or customer service role.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to negotiate payment arrangements with customers.
- Ability to work independently and as part of a team.
- Robust organizational skills and attention to detail.
- Knowledge of collections practices and regulations is preferred.
- Ability to work under pressure and meet tight deadlines.
- Proficient in using Microsoft Office and collections software.
- Bilingual skills in English and another language may be preferred, depending on the customer base.

📌 Fluent English Communication (Gurugram)
🏢 Treline Advisory
📍 Gurugram