Key Responsibilities

- Provide L1/L2 technical support to users for desktop, laptop, printer, and peripheral issues.

- Install, configure, and troubleshoot Windows operating systems and applications.

- Troubleshoot hardware issues related to desktop, laptop, RAM, HDD/SSD, keyboard, mouse, monitor, etc.

- Troubleshoot LAN, Wi-Fi, Internet, DNS, DHCP, and basic network connectivity issues.

- Perform Active Directory tasks such as user creation, password reset, account unlock, and domain joining.

- Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and OneDrive.

- Configure and troubleshoot printers and network printers.

- Install and troubleshoot software, drivers, and security applications.

- Handle incidents and service requests through ServiceNow or other ITSM tools.

- Follow SLA requirements and provide timely resolution to user issues.

- Escalate complex issues to the appropriate L2/L3 teams.

- Maintain proper documentation of incidents, resolutions, and IT assets.

- Support IT asset inventory and hardware/software tracking.

📌 Desktop Support Engineer 2 (Kalyan)
🏢 Team Computers
📍 Kalyan