Customer Support Intern

Industry: Astrology Consultation Platform

Role: Customer Support Intern

Department: Customer Support & Operations

Location: Kirti Nagar, Delhi

Experience: Fresher

Stipend: ₹10,000–₹15,000 per month

Employment Type: Internship / Full time Opportunity Based on Performance

About the RoleWe are looking for a Customer Support Intern who will be responsible for handling support queries from both users and consultants on the platform.

You will act as a bridge between the customer, consultant and internal operations team. The ideal candidate should be comfortable communicating with people, solving problems quickly and handling multiple queries through WhatsApp, calls, chat and internal support channels.

Key Responsibilities1. User Support

- Handle user queries related to account, login, wallet, recharge, coins and consultations.
- Assist users with chat and call consultation-related issues.
- Help users understand how to find and connect with consultants.
- Resolve issues related to payments, recharge, session interruptions and consultation experience.
- Handle complaints professionally and ensure proper resolution.
- Follow up with users when required to ensure the issue is closed.
- Escalate technical, payment or serious complaints to the relevant team.

2. Consultant Support
- Assist consultants with app-related queries and operational issues.
- Help consultants with online/offline status, call/chat requests, waitlists and sessions.
- Support consultants in understanding platform features and processes.
- Handle consultant queries regarding earnings, wallet, payouts, reviews and performance.
- Coordinate with the operations/product team for consultant-related issues.
- Track unresolved consultant issues until closure.

- Daily Operations
- Monitor incoming support queries across different channels.
- Maintain proper records of complaints, issues and resolutions.
- Identify frequently occurring problems and report them to the operations/product team.
- Coordinate with internal teams such as Product, Tech, Payments and Operations.
- Ensure customer issues are resolved within the defined response time.
- Maintain a professional and helpful tone while communicating with users and consultants.

- Customer Experience

- Understand the customer's actual problem instead of simply responding to the query.
- Provide clear, simple and accurate solutions.
- Ensure users and consultants feel heard and supported.
- Identify opportunities to improve the overall customer experience.
- Share recurring customer feedback with the management team.

Skills Required
- Valuable communication skills in English and Hindi/Hinglish.
- Strong problem-solving and logical thinking ability.
- Comfortable talking to customers over calls and WhatsApp.
- Basic knowledge of mobile apps and smartphones.




- Good typing and written communication skills.
- Ability to handle multiple conversations simultaneously.
- Patient, polite and professional attitude.
- Basic knowledge of Excel / Google Sheets.
- Willingness to learn and work in a fast-paced startup environment.

Preferred Qualities
- Customer-first mindset.
- Quick learner and proactive personality.
- Good follow-up discipline.
- Ability to remain calm while handling angry or frustrated customers.
- Comfortable working with targets and response-time requirements.
- Interest in technology, startups, customer experience or online platforms will be an advantage.

Key Performance Indicators (KPIs)
- Response Time
- Query Resolution Time
- First Contact Resolution
- Customer Satisfaction
- Consultant Satisfaction
- Number of Successfully Resolved Queries
- Follow-up & Escalation Accuracy
- Support Ticket Closure Rate
- Quality of Communication

What You Will Learn
- Customer support operations in a high-growth consumer app.
- User and consultant lifecycle management.
- App-based consultation business operations.
- Customer retention and experience.
- Payment and transaction support.
- CRM, WhatsApp and support tools.
- Coordination between Product, Tech, Operations and Customers.

Growth OpportunityThis internship can lead to a full-time role based on performance.

High-performing interns can grow into roles such as:

Customer Support Executive → Senior Support Executive → Customer Support & Operations Executive → Operations Manager

Who Should Apply?This role is ideal for someone who is:

Good with people + Good at solving problems + Comfortable with technology + Ready to learn fast.

Freshers are welcome to apply.

Key Responsibilities1. User Support

- Handle user queries related to account, login, wallet, recharge, coins and consultations.
- Assist users with chat and call consultation-related issues.
- Help users understand how to find and connect with consultants.
- Resolve issues related to payments, recharge, session interruptions and consultation experience.
- Handle complaints professionally and ensure proper resolution.
- Follow up with users when required to ensure the issue is closed.
- Escalate technical, payment or serious complaints to the relevant team.

2.

Consultant

Support
- Assist consultants with app-related queries and operational issues.
- Help consultants with online/offline status, call/chat requests, waitlists and sessions.
- Support consultants in understanding platform features and processes.




- Handle consultant queries regarding earnings, wallet, payouts, reviews and performance.
- Coordinate with the operations/product team for consultant-related issues.
- Track unresolved consultant issues until closure.

3.

Daily

Operations
- Monitor incoming support queries across different channels.
- Maintain proper records of complaints, issues and resolutions.
- Identify frequently occurring problems and report them to the operations/product team.
- Coordinate with internal teams such as Product, Tech, Payments and Operations.
- Ensure customer issues are resolved within the defined response time.
- Maintain a professional and helpful tone while communicating with users and consultants.

4.

Customer

Experience
- Understand the customer's actual problem instead of simply responding to the query.
- Provide clear, simple and accurate solutions.
- Ensure users and consultants feel heard and supported.
- Identify opportunities to improve the overall customer experience.
- Share recurring customer feedback with the management team.

Skills Required
- Good communication skills in English and Hindi/Hinglish.
- Strong problem-solving and logical thinking ability.
- Comfortable talking to customers over calls and WhatsApp.
- Basic knowledge of mobile apps and smartphones.
- Good typing and written communication skills.
- Ability to handle multiple conversations simultaneously.
- Patient, polite and professional attitude.
- Basic knowledge of Excel / Google Sheets.
- Willingness to learn and work in a fast-paced startup environment.

Preferred Qualities
- Customer-first mindset.
- Quick learner and proactive personality.
- Good follow-up discipline.
- Ability to remain calm while handling angry or frustrated customers.
- Comfortable working with targets and response-time requirements.
- Interest in technology, startups, customer experience or online platforms will be an advantage.

Key Performance Indicators (KPIs)
- Response Time
- Query Resolution Time
- First Contact Resolution
- Customer Satisfaction
- Consultant Satisfaction
- Number of Successfully Resolved Queries
- Follow-up & Escalation Accuracy
- Support Ticket Closure Rate
- Quality of Communication

What You Will Learn
- Customer support operations in a high-growth consumer app.
- User and consultant lifecycle management.
- App-based consultation business operations.
- Customer retention and experience.
- Payment and transaction support.
- CRM, WhatsApp and support tools.
- Coordination between Product, Tech, Operations and Customers.

Growth OpportunityThis internship can lead to a full-time role based on performance. High-performing interns can grow into roles such as:

Customer Support Executive → Senior Support Executive → Customer Support & Operations Executive → Operations Manager

📌 Customer Support Intern (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi