About the Role

Deepika Makeup & Hair is looking for an energetic and customer-focused Customer Support Executive who can confidently handle customer inquiries, provide accurate information about our courses and services, maintain consistent follow-ups, and help convert genuine inquiries into confirmed appointments and bookings.

The ideal candidate should have excellent communication skills, a positive attitude, strong follow-up abilities, and the confidence to speak with customers over calls, WhatsApp, and in person.

Key Responsibilities

- Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries professionally.
- Understand customer requirements and provide clear information about courses, services, pricing, schedules, and availability.
- Follow up consistently with new leads and prospective customers.
- Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings.
- Maintain a professional and friendly relationship with prospective and existing customers.
- Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required.
- Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status.




- Follow up with customers who have shown interest but have not yet confirmed their booking.
- Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience.
- Provide timely updates and reminders to customers regarding their appointments or courses.
- Meet assigned follow-up, booking, and conversion targets.
- Support the studio with other customer service and front-desk activities whenever required.

Required Skills
- Excellent verbal communication skills are mandatory.
- Must be fluent in Kannada and English.
- Strong customer-handling, listening, and interpersonal skills.
- Confident in handling phone conversations and WhatsApp communication.
- Positive follow-up and convincing abilities without being overly aggressive.
- Strong organizational and multitasking skills.
- Basic computer knowledge and ability to maintain customer/lead records.
- Customer support, telesales, front-desk, admissions counseling, or similar experience is preferred.
- Experience in the beauty, wellness, education, academy, salon, or service industry would be an advantage.

Compensation

Attractive Salary + Performance-Based Incentives

Apply

Interested candidates can send their updated resume to:

[email protected]

📌 Customer Support Executive (Bengaluru)
🏢 Deepika Makeup u0026 Hair
📍 Bengaluru