Designation: Account Manager Location: Gandhinagar, Gujarat Shift : US Shift ABOUT ADVANTMED Advantmed is a leading provider of risk adjustment, quality improvement and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, and program solutions that optimize the risk and quality performance of our partners. Our solutions focus on identifying, managing, and documenting risk and quality performance, and the proactive clinical engagement of high acuity populations.

Key Responsibilities: 1.

Client

Relationship & Account Management

2.

- Serve as the lead point of contact for client inquiries, needs, and escalations.

3.

- Build and maintain long-term, trusted relationships with clients and internal stakeholders.

4.

- Communicate project progress regularly with clients and leadership.

5.

- Act as a strategic advisor to clients. 2.

Customer

Success & Administrative Operations - Provide administrative, analytical, and operational support to leadership.

- Manage workflows, timelines, deliverables, and cross-team coordination.
- Track and manage client milestones, risks, and dependencies. 3.

Client

Onboarding & Implementation - Support onboarding of new clients and prepare documentation.

- Ensure smooth implementation and drive platform adoption.
- Conduct client training sessions.




- Data Analysis & Reporting - Analyze operational and performance data.
- Prepare dashboards, scorecards, and performance reports.
- Monitor SLA metrics and project health. 5.

Issue

Resolution & Escalation Management - Troubleshoot operational or technical issues.

- Manage escalations effectively.
- Implement corrective action plans.
- Presentation & Communication Support - Create professional presentations and reports.
- Participate in client meetings and reviews.
- Compliance & Industry Awareness - Maintain awareness of HIPAA, PHI, and industry best practices.
- Support compliance-driven activities. 8.

Continuous

Improvement - Identify process gaps and recommend improvements.

- Collaborate with product teams for enhancements.

Required Skills & Qualifications:

- Client Relationship Management
- Project Planning & Delivery
- Analytical Thinking & Reporting
- Communication & Presentation
- Negotiation & Influence
- Bachelor’s degree.
- Experience in Customer Success, Account Management, or related roles
- Solid written and verbal communication skills
- Excellent organization and multitasking abilities
- Data-driven mindset with analytical problem-solving
- Proficiency with MS Office Visit www.Advantmed.Com to learn more about our organization.

📌 Customer Success Specialist (Gandhinagar)
🏢 Advantmed
📍 Gandhinagar