Company Description Envision Overseas Education Consultants supports students in achieving their goals of studying at top international universities by simplifying the entire overseas education process. The team provides personalized guidance aligned with individual academic and career aspirations, leveraging a strong global network across more than 10 countries and 300+ courses. With a track record of hundreds of successful admissions to leading institutions, Envision offers trusted expertise and structured processes.

Services cover end-to-end support, including career counseling, university applications, visa assistance, and pre-departure preparation, ensuring students and their families feel informed and supported throughout their journey.

Role Description This is a full-time, on-site Customer Service Specialist role based in Mumbai.

The Customer Service

Specialist will respond to student and parent inquiries via phone, email, and in person, providing clear information about programs, application processes, and timelines. Day-to-day responsibilities include handling service requests, resolving concerns, maintaining accurate records of interactions, and coordinating with counseling and admissions teams to ensure a smooth experience.



The role involves guiding prospective students through key steps, following up on pending actions, and supporting overall service quality by gathering feedback and identifying areas for improvement.

The specialist will also contribute to maintaining a welcoming, professional environment and representing Envision’s values in every interaction.

Qualifications

- Strong customer interaction skills, including Customer Service and Customer Support.
- Focus on service quality and outcomes, including Customer Satisfaction and Customer Experience.
- Professional communication capabilities, including Phone Etiquette and explicit verbal and written communication.
- Ability to handle multiple queries, prioritize tasks, and manage time effectively in a fast-paced environment.
- Comfort working with basic computer applications and customer management tools.
- Prior experience in education consulting, counseling, or a service-oriented role is an advantage.
- Relevant diploma or degree and fluency in English; additional local languages are beneficial.
- Demonstrated empathy, patience, and problem-solving skills when supporting diverse students and families.

📌 Customer Service Specialist (Mumbai)
🏢 Envision
📍 Mumbai