Job DescriptionJob Title : Associate Consultant Services

NDepartment: Customer Support / Operations

NLocation: (Haridwar and Rishikesh), Uttrakhand

NContact Person: Kashish Singh | (phone hidden)| [email protected]

NJob Summary

nWe are looking for an Associate Consultant Services to join the Policy Bazaar team and provide dedicated customer support for health insurance documentation and related queries. This role involves visiting customers at their location to assist with documentation, resolve issues, and ensure a smooth and satisfactory customer experience.

NKey Responsibilities

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- Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.
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- Assist customers with health insurance documentation, including policy documents, endorsements, renewals, and claim forms.
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- Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures in a easy manner.
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- Coordinate with internal teams such as operations, claims, and underwriting for timely issue resolution.
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n5.Collect and verify required documents and ensure accuracy and completeness.

N6.



Track customer requests and follow up until closure.

N7. Maintain proper records of customer interactions and service outcomes.

N8.Deliver a professional,empathetic, and customer-centric service experience

NRequired Skills & Competencies

NStrong communication and interpersonal skills.

NCustomer-focused mindset with problem-solving ability.

NBasic knowledge of healthinsurance products and documentation (preferred).

NAbility to explain complex information clearly.

NWillingness to travel locally for customer visits. Basic computer knowledge (MS Office, CRM tools).

NEducational Qualifications

NGraduate in any discipline (preferred).

NFreshers with good communication skills may also be considered.

NAdditional Requirements Two-wheeler with a valid driving license (preferred). Familiarity with local areas.

NWhat We Offer Competitivesalary and performance-based incentives.

NTravel reimbursement as per company policy.

NTraining on health insurance products and customer service processes. Career growth opportunities within Policy Bazaar.

📌 Customer Service Representative (Laksar)
🏢 Policybazaar.com
📍 Laksar