We are looking for a proactive and customer-focused Customer Service Executive to join our growing startup team. The ideal candidate should be comfortable communicating with customers, resolving queries, coordinating with internal teams, and taking ownership of customer issues from start to finish. This role is ideal for someone who enjoys working in a fast-paced startup environment where responsibilities can evolve and individual contributions have a direct impact on customer satisfaction and business growth.

What you'll do

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate, timely solutions.
- Resolve customer complaints and follow up until closure.
- Maintain professional and positive communication with customers.
- Coordinate with internal teams to resolve service/product-related issues.
- Maintain customer records, interactions, complaints, and follow-ups.
- Follow up with potential and existing customers when required.
- Collect customer feedback and share recurring issues with the concerned team.
- Support customer onboarding and guide customers in using company services/platforms.
- Identify opportunities to improve customer experience and service processes.
- Prepare basic reports related to customer queries, follow-ups,



and resolutions.
- Take ownership of assigned tasks and meet defined response and resolution timelines.

What we need
- 1–2 years of experience in customer service, customer support, telecalling, client servicing, or a similar role.
- Excellent verbal and written communication skills.
- Good command of English and Hindi; knowledge of any additional Indian language will be an advantage.
- Good interpersonal and problem-solving skills.
- Comfortable handling multiple customer queries simultaneously.
- Basic knowledge of MS Office/Google Workspace and CRM or customer-support tools.
- Ability to work independently as well as collaboratively in a startup environment.
- Positive attitude, patience, and willingness to learn.

Nice to have
- Customer-first mindset.
- Strong follow-up and coordination skills.
- Ability to remain calm while handling difficult customers.
- Quick learner with a can-do attitude.
- Strong ownership and accountability.
- Comfortable working in a changing and rapid-paced startup environment.
- Ability to identify problems and suggest practical solutions

If interested apply at: https://orchestrateconsulting.in/careers/customer-service-executive or Send your CV to [email protected].

📌 Customer Service Executive (New Delhi)
🏢 Orchestrate Consulting Services
📍 New Delhi